General terms, conditions and house rules

Vila Darja, Stara Fužina 256, 4265 Bohinjsko jezero, rent out the apartments in accordance with general terms, conditions and house rules:

The offer/pro forma invoice for direct booking of the apartment is sent to the traveller by e-mail with general terms, conditions and house rules.

When accommodation provider gets 30% of prepayment or written notice of the customer with a confirmation of prepayment, the contract is concluded. It is considered as well that the customer accepts general terms, conditions and house rules in Vila Darja.

The price of accommodation includes service as stated on the offer/pro forma invoice. Additional services that are not included in the basic prices are listed in the offer/pro forma invoice as a surcharge; the prices are in Euros.

If the customer does not pay the prepayment on time, this may lead to cancellation of the reservation without prior notice.

The guest pays the difference between the prepayment and the entire arrangement to the bank account of the accommodation provider no later than three days before guest's arrival, unless it was otherwise agreed before.

The accommodation provider reserves the right to change the published prices. Guests who have already had a confirmed reservation are guaranteed the price that was valid at the time of confirming the reservation. In case of a reduced price, the guest is not entitled to a refund between the price at which he booked the accommodation and the price that is in the price list of the accommodation provider at the time of the comparison.

Conditions for cancellation of the apartment reservation:

• No cancellation cost is charged if the guest cancels the reservation up to 7 days after the advance payment, unless the guest and the accommodation provider agree otherwise; in case of reservation of the accommodation is made 14 days or less before arrival, there are no cancellation costs if the guest cancels the reservation up to 24 hours after the advance payment; in both cases, the cancellation of the reservation due to force majeure is considered as the exception;

• The guest pays the amount of the advance payment if the guest cancels the reservation more than 7 days or more than 24 hours (the reservations made up to 14 days or less before arrival) after the advance payment, unless the guest and the accommodation provider agree otherwise; the exception is cancellation of the reservation due to force majeure; the same rule is followed if the traveller does not come (»no-show«) to Vila Darja and did not cancel the reservation earlier; the exception is »no-show« due to force majeure;

The guest must inform the cancellation or change of reservation by e-mail to the e-mail address of the accommodation provider or by message to the telephone number published by the accommodation provider.

Force majeure is a situation that could not have been foreseen or avoided when the reservation was made and must be documented with valid official documents.

The minimum stay in the apartment is 3 nights in the low and the middle season and 4 nights in the high season, unless the guest and the accommodation provider agree otherwise. The maximum stay in the apartment is 21 nights, unless the guest and the accommodation provider agree otherwise.

The apartment is available after 4 pm on the day of the arrival and must be left by 10 am on the day of the departure; otherwise the accommodation provider has the right to charge an additional day.

In case of an early departure, guests will be charged of 75 % daily price of the remaining reserved days.

GUEST

The guest is obliged:

• to show valid travel documents on arrival at Vila Darja,

• to follow the house rules in the accommodation and the instructions of the accommodation provider,

• on arrival at the accommodation, to give the documents related to the confirmation and the payment of the reservation or to pay for the apartment, taking into account any advanced payment,

• to handle an inventory in the accommodation carefully.

If the guest disobeys these rules, they are liable for damages and have to cover the costs connected to damages.

The guest is obliged to pay any damage caused in the accommodation to the accommodation provider on departure.

The guest is obliged to report the complaint to the accommodation provider at the accommodation on the same day when the irregularity is found. Otherwise it is considered that they agreed with the accommodation and they lose the right to file later complaints with a request to reduce the rental price or pay damages.

The guest is obliged to pay a tourist tax, according to the regulations.

In Vila Darja children must be under the parental control or under control of the other adults staying in the apartment. The accommodation provider is not responsible for the safety of children in the apartment house.

THE ACCOMMODATION PROVIDER

The accommodation provider provides services in accordance with the published information, description, date and confirmed reservation and takes care of the rights and interests of the guests in accordance with good business practices.

The accommodation provider has the right to change reservations in case of force majeure that cannot be foreseen or avoided. In this case they reserve the right to cancel the reservation and return the guest a full amount of the paid reservation.

The accommodation provider has the right to interrupt the guest’s further stay in the accommodation if there are any technical or similar problems in the accommodation due to force majeure and due to which the guest can no longer be offered a safe and adequate level of accommodation. In this case, the accommodation provider returns the amount of paid reservation to the guest for the remaining days.

The accommodation provider is obliged to issue an invoice to the guest.

The accommodation provider protects the personal data of guests in accordance with the General Data Protection Regulation and Slovenian legislation for processing of personal data and will use and store them exclusively for the purposes of processing reservations and notifications for guests.

The accommodation provider does not take any responsibility for the things brought by the guest, unless the damage is related to a breach of duty by the accommodation provider. It is recommended that the guest stores their valuables and important documents in a safe located in the apartment. The accommodation provider does not take any responsibility for the vehicle parked in the parking lot of the apartment house and for the things stored in or on the vehicle as well.

HOUSE RULES

• The apartment is available after 4 pm on the day of the arrival and must be left by 10 am on the day of the departure;

• Quiet hours are from 10 pm till 7 am;

• The inventory in the accommodation must be handled with care;

• Parties and drinking in the apartment house are not allowed;

• Pets are not allowed in the apartment house;

• Smoking is forbidden in the apartment house, as is the use of candles or other combustible substances.

If the guests disobey these rules, they are removed from the apartment and the payment for the apartment is not returned to them.

The guests are obliged to pay any damage caused in the accommodation to the accommodation provider on departure.